1. General Terms
These are the terms and conditions (“Terms”) that govern the relationship between you, our customer (referred to as “you” in these terms) and Art Of Backpacking by SHE Travelling Consultants S.L. (CIF: B83895151) of Madrid, Spain (“Art Of Backpacking”). If you are a consumer within the meaning of any local law e.g. Consumer Contracts Regulations (“Consumer”) then additional rights may be available to you and will be specified in this document. If you are not a Consumer, you confirm that you have authority to bind any business on whose behalf you seek to purchase services. These terms are subject to change without prior notice, except that the Terms in force at the time you place or modify an order will govern the order in question.
The primary service provided by Art Of Backpacking is to help you in obtaining travel documentation. For the avoidance of doubt, if we provide services to you, you are our customer and these Terms apply. If we refer you to any other service provider, you take responsibility for reviewing any services provided and that service provider’s terms and conditions will apply for their services. We do not accept any liability for third-party services and these Terms will not apply to those services.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. The contract between us will only be formed when we send you this acceptance email.
Art Of Backpacking will strive to provide you with accurate information. Nevertheless, you should remember that all requirements to obtain the visa are calculated based on general criteria and can vary according to information provided by you.
3. Obtaining the visa
When ArtOfBackpacking.net returns your tourist cards to you, it is important that you confirm that all of the visas you need for your travel have been obtained. You must notify us immediately by email if you identify any discrepancy in your documentation.
ArtOfBackpacking.net will send completed tourist cards by International Priority Tracked Courier. A delivery charge will be added to your order. You will be able to see the final cost before making your purchase.
The fees for ArtOfBackpacking.net services include the full cost of the tourist card. Once ArtOfBackpacking.net ships a travel document, our service fees are non-refundable.
6. Cancellations and refunds
If you wish to cancel your order, you can do so if your travel document has not been shipped yet. You can contact our customer service here to request a cancellation and refund.
We usually ship orders within 1 business day of payment, but these times may vary, so please contact us to see the status of your order.
Orders that have been shipped, are non-refundable.
7. Warnings / Disclaimers
When we send your travel guide, it is your responsibility to verify that all the guides you purchased for your trip have been obtained.
8. Limitation of liability
Should a tourist guide be lost, misplaced, damaged, delayed or destroyed, ArtOfBackpacking.net shall only be liable if it is at fault and its liability shall be limited to the basic replacement cost of that item. ArtOfBackpacking.net is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. To the maximum extent permitted by law, ArtOfBackpacking.net excludes or limits any direct, indirect or consequential loss and all statutory or implied conditions and warranties, including, without limitation, lost profits or travel or holiday costs or any loss arising from information obtained from the Website. Subject to the other provisions of this clause, our maximum liability for loss caused to you whether under contract, tort, or otherwise, shall be limited to for non-Consumers, the level of fees paid by you; for Consumers, the losses and damages up to a maximum of 250 Euros for which ArtOfBackpacking.net is directly responsible and which can be wholly attributable to incorrect provision of service.
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract. If any provision of these Terms does not comply with any law, then the provision must be read down so as to give it as much effect as possible. If it is not possible to give the provision any effect at all, then it must be treated as severable from the rest of the Terms. Where ArtOfBackpacking.net is unable to carry out any obligation under the contract due to any circumstance, matter or thing beyond its reasonable control (“force majeure”) we shall be excused from such obligations to the extent of such prevention, restriction or interference so caused. ArtOfBackpacking.net may sub-contract all or part of its obligations or assign all or part of its rights under this contract. This agreement does not create any right enforceable by a person who is not a party to it, except for any lawful successor or assignee. Any dispute arising under this agreement shall be governed by the laws of Spanish Law and both parties agree to submit to the exclusive jurisdiction of the courts of Courts & Tribunals of Spain.